Shipping & Returns

Shipping & Returns Policy

Shipping Policy

At Taqwa Mart, we strive to deliver your products as quickly and safely as possible. We offer nationwide delivery across Bangladesh through our trusted delivery partner, SpeedFast Courier. Here are the key details about our shipping process:

1. Order Processing Time
   • All orders are processed within 24–48 hours of purchase, excluding weekends and public holidays.
   • You will receive an order confirmation email once your order is processed and shipped.
2. Shipping Charges
   • Shipping charges are calculated at checkout based on the delivery address and the weight of your order.
   • Shipping fees may vary depending on the region or special delivery requirements.
3. Estimated Delivery Time
   • For local deliveries in Rajshahi, delivery typically takes 1–2 business days.
   • For other regions of Bangladesh, please allow 3–7 business days for delivery.
   • Delivery times may vary based on the destination and product availability.
4. Delivery Tracking
   Once your order is dispatched, you will receive a tracking number to track your shipment. You can track your delivery on the SpeedFast Courier website or by contacting their customer service.

Returns & Replacement Policy

We want you to be completely satisfied with your purchase. If there is an issue with your product, we provide a comprehensive Returns and Replacement Policy to ensure you have a hassle-free experience.

1. Product Inspection Before Shipment
   • Before we ship your order, every product undergoes a quality check to ensure it meets our standards.
   • We want to ensure that you receive the product in perfect condition.
2. Inspection Upon Delivery
   • Upon receiving your order, you are encouraged to check the product in front of the delivery man.
   • If you notice any issues with the product, you can return it immediately to the delivery agent.
3. Video Evidence Requirement
   • For a smooth return process, we require customers to record a video while unboxing the product.
   • This video should show the packaging being opened and the condition of the product inside.
   • The video serves as proof in case the product is damaged due to mishandling during delivery.
   • Please make sure to store the video as evidence to support any claims.
4. Return Window
   • If you find a problem with the product (except for physical damage), you can return it within 7 days from the date of delivery.
   • The product should be unused, in its original packaging, and accompanied by proof of purchase.
5. Replacement Guarantee
   • We offer a 5-day replacement guarantee for faulty products. This applies only to products that are defective or damaged during delivery (not due to physical damage caused by misuse).
   • Please contact us within 5 days if you need a replacement.
6. Non-Returnable Items
   Some products are not eligible for returns or replacements, including:
   • Perishable goods (e.g., food, flowers).
   • Personal care products (e.g., skincare, cosmetics).
   • Custom-made or personalized items.
7. Refund Process
   • Refunds will be processed to the original payment method after the returned product is inspected.
   • The refund process may take 7–10 business days depending on the payment method used.

How to Return a Product

To initiate a return, please follow these steps:

1. Contact Us: Email taqwamart.shop@gmail.com or call +8801855443937 within 7 days of receiving the product.
2. Provide Video Evidence: Make sure to attach the video showing the unboxing and condition of the product.
3. Return the Product: If approved, return the product in its original packaging with the proof of purchase.
4. Replacement or Refund: Once we receive and inspect the product, we will either replace it with a new one or issue a refund if applicable.

Why We Require Video Evidence

We understand that sometimes issues with products can occur during delivery. Therefore, requiring a video during the unboxing process is important for the following reasons:

• To protect both you and us from any possible damage caused by mishandling during the delivery process.
• To ensure that the product was not damaged after it was delivered and opened by the customer.

We appreciate your understanding and cooperation in making our returns and replacements process as seamless as possible.

Contact Us

For any questions or concerns regarding our Shipping & Returns Policy, please don’t hesitate to contact us:

Taqwa Mart
Address: Alokar Mor, Ranibazar, Rajshahi, Bangladesh
Email: [email protected]
Phone 1: +8801855443937

Phone 2: +8801812342640
Website: https://taqwamarts.com