Terms and Conditions for Taqwa Mart
Effective Date: December 8, 2024
Welcome to Taqwa Mart, a Rajshahi-based e-commerce platform delivering products across Bangladesh via SpeedFast Courier. By using our website (https://taqwamarts.com) or services, you agree to the following Terms and Conditions. Please read them carefully before making any purchases or using our services.
1. Definitions
- “We,” “Our,” “Us”: Refers to Taqwa Mart.
- “You,” “Your”: Refers to the customer or user of the website.
- “Website”: Refers to https://taqwamarts.com.
- “Product(s)”: Refers to any items listed for sale on the website.
2. Use of the Website
a. Eligibility
- You must be at least 18 years old to use our website or make purchases.
- If you are under 18, you may use the website under the supervision of a parent or guardian.
b. Account Registration
- To place an order, you may need to create an account by providing accurate and up-to-date information.
- You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of unauthorized access.
c. Prohibited Activities
You agree not to:
- Use the website for any unlawful purpose.
- Interfere with the website’s functionality, security, or its associated networks.
- Attempt to access restricted areas of the website without authorization.
3. Product Information and Pricing
a. Product Descriptions
We strive to provide accurate product descriptions. However, we do not guarantee that the information is error-free. If a product is not as described, your sole remedy is to return it unused and in its original condition.
b. Pricing
- All prices are listed in Bangladeshi Taka (BDT).
- Prices are subject to change without notice.
- In case of a pricing error, we reserve the right to cancel or refuse any orders placed for incorrectly priced items.
c. Availability
- All products are subject to availability.
- If an item you ordered is unavailable, we will notify you and provide a full refund or recommend alternatives.
4. Placing Orders
a. Order Confirmation
Once you place an order, you will receive a confirmation email or SMS. This does not guarantee acceptance of the order, which is subject to stock availability and payment verification.
b. Cancellation Policy
- You may cancel your order before it is shipped by contacting us at [email protected].
- We reserve the right to cancel any order due to issues like pricing errors, payment failure, or suspected fraud.
c. Payment Terms
- We accept payments via secure gateways, including mobile payment options like bKash and Nagad.
- Cash on Delivery (COD) is available for local products only. COD is not applicable for orders that include global products.
5. Shipping and Delivery
a. Delivery Time
- We deliver across Bangladesh using SpeedFast Courier.
- Estimated delivery time: 2–7 business days, depending on your location.
b. Shipping Charges
- Shipping costs are displayed at checkout and may vary based on delivery location and order weight.
c. Delivery Issues
- If your package is delayed or lost, please contact us at [email protected] or call us at +8801855443937.
6. Returns, Refunds, and Exchanges
a. Return Policy
At Taqwa Mart, we prioritize customer satisfaction and ensure that all products are checked before being dispatched. However, if there is an issue with the product upon delivery, customers may return it immediately to the delivery agent under the following conditions:
- Product Inspection at Delivery:
Customers are encouraged to thoroughly inspect the product in the presence of the delivery agent. - Mandatory Video Evidence:
- While unboxing the product, the customer must record a video showing the packaging being opened.
- This video serves as evidence in case of disputes, ensuring the return process is smooth.
- This step is necessary because sometimes products may get damaged due to mishandling by the delivery partner.
- Immediate Return:
- If the product is found to be damaged or defective during inspection, the customer can hand it back to the delivery agent right away.
We strive to make the return process as fair and hassle-free as possible for our customers while ensuring accountability for all parties involved.
b. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., skincare, cosmetics).
- Custom-made or personalized products.
7. Intellectual Property
All content on the website, including images, logos, text, and graphics, is the property of Taqwa Mart. You may not use, reproduce, or distribute this content without prior written permission.
8. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages resulting from your use of our website or services.
- Our liability is limited to the value of the product purchased.
9. Privacy Policy
Your use of our website is subject to our Privacy Policy. Please review it for details on how we handle your personal information.
10. Governing Law
These Terms and Conditions are governed by the laws of Bangladesh. Any disputes arising from these terms will be resolved exclusively in the courts of Rajshahi, Bangladesh.
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated terms will be posted on this page, and continued use of the website constitutes acceptance of the changes.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Taqwa Mart
Address: Alokar Mor, Ranibazar, Rajshahi, Bangladesh
Email: [email protected]
Phone 1: +8801855443937
Phone 2: +8801812342640
Website: https://taqwamarts.com
By using our website or placing an order, you agree to comply with these Terms and Conditions. Thank you for shopping with Taqwa Mart!